

Introduction
Since our commercial decision to drop the use of the microdrones MD4-200 from the development of our Remote Aerial Imagery support service, we have had a steady stream of queries about our experiences and findings. This interest may be because the UK Distributor continues to have a link to our website. We have put the losses in capital and resource down to useful but costly experience.
The aim of this entry is really to save our time responding individually to these queries and also to help out those requiring our view point of our experiences by summarising our journey with the MD4-200. More detail is contained within the individual entries of the blog. You will find specifics of some of the issues in there. Please also feel free to contact us for clarification or other specifics of this type of service delivery.
Initial System Requirements
We are looking to take our engineering and defence background, and provide a security cleared Aerial Survey support service to government agencies, commercial businesses and domestic customers. This is purely a commercial decision which is required to provide a return and profit on our investment.
Key Requirements (KR)
KR1 – For all of the potential services, reliability is key to seeing a return on our investment. It needs to be in the air providing a stable platform for the onboard imagery equipment to supply acceptable images for a client.
KR2 – This leads neatly on to the requirement to deliver clear reliable live images from each flight , but also a workable image at a client viewed ground station. This is particularly important for security but equally important in all other situations.
KR3 – Types and quality of imagery. The system is required to be able to deliver a range of image types from still, HD video through to specialist FLIR etc that a client would pay for.
Features with the MD4-200 we liked
Overall the equipment and support was no where near close to our expectations. and our expectations were wholly based on the UK Distributors sales pitch. We did like a number of features of the MD4-200 :-
Operation – The systems and control is easy to pick up basic operation in 2 days. A business can have one of these in the air very soon after purchase with the necessary approvals.
Ground software – The ground station GUI is user friendly.
Rain Tolerant – It can operate in the rain with care.
Stability – It is a stable platform for very low wind conditions.
The MD4-200 challenges to it being commercially successful to us.
After Sales Support – A number of issues made us cut our losses after 6 months of attempting to operate it commercially. The first and possibly the most significant was the attitude of the UK Distributor and German Manufacturer towards helping once we had handed over the money.
Very expensive – When ultimately the system was there to provide a stable platform for imagery equipment, the cost per lb pay load is very poor compared to other platforms. It became very difficult to see how the system would pay for itself before it became obsolete and unsupportable.
Wind tolerance – The systems wind tolerance is poor with the SW average annual wind speed of 6-7 m/s the 3 m/s limit on the MD4-200 means it spend more time on the ground.
Power Packs – Batteries poor quality and unreliable. Made them more sensetive to temperature change. At £250 each, high failure rates and limited by number of cycles, these consumables are a considerable through life operation factor for the system.
Image quality – Limited payload limits the image quality. The MD4-200 had a limited range of manufacturer agreed cameras.
Payload mounting – Cameras are held on by 2 sided sticky tape. On a number of occasions the camera became detached and hanging by the cable.
Downlink – The downlink can only be described as flakey. Poor quality signal meant intermittent viewing of the onboard images at the ground station.
Software crashing – The ground station software crashed regularly both in flight and before flight. This meant terminating the flight task.
Economical with he truth – During our technical problems with the system the UK distributor lead us to believe is was only our company with eacjh of the issues. Once we made contact with what was at the time all of the UK operators that I could find of the MD4-200, we soon found out we were all in the same situation with the same issues.
Most of these operators have now bought other systems to satisfy their needs. A couple continue with the equipment to attempt to recoupe their investment.
CAA Considerations (Please ensure you read the CAA website for further detail before you buy an UAS)
Operators need to be aware of current CAA rules which changed in Jan this year and continue to change with regards operator certification for commercial use of systems like the MD4-200.
Just to clarify some misinformation that has been published and voiced by certain manufactures and distributors – As a commercial operator of a microdrone you cannot obtain a generic CAA approval for the equipment. The CAA approval is for the equipment, how it will be used, where it will be used and which operators use it. Difficult to blanket approve unless you are going to use it in the same places for the same reasons etc….
The CAA requires that for autonomous use of these types of UAS, an operator is required to be able to take control at any time from the control system. So if using several, you would need an operator for each.
The microdrone has to be in line of sight at all times and must not be flown on goggles only.
Also, even though the microdrone is small, it cannot be flown over people or populated areas without approval (If at all).
Summary
We have built our current Consultancy support services in the high tech Defence Procurement arena. Based on our experience, when purchasing this type of new high tech system we were not expecting everything to be perfect, but we did expect the manufacturer and distributer to acknowledge that there were issues and work with us to resolve. This cooperation never happened and believe me we tried !
We invested £25K not including service development resource in this equipment, and it left us very disappointed, dropping well short of the sales pitch implied performance and envisaged applications.
We have been involved in development of this type of service for a while now, and one thing is certain, one size does not fit all. You may need different platforms to fulfill your particular service capability. We hope these notes help with your choice of UAS fro low level aerial work. Please feel free to drop us a line or give us a call for you r specific situation.
Please also feel free to comment if this has been useful or indeed have had a more positive experience with the MD4-200 and the suppliers.