Privacy & Cookies Policy

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Who we are

We are A J S Support Limited (AJSSL) of The Steading, Manor Courtyard, Stratton-on-the-Fosse, Somerset, BA3 4QF.  Our website address is: http://www.ajs-support.net.

What personal data we collect and why we collect it

When you visit our website, we collect the following data:

Website Contact Form

When you contact us using the contact form on our website, we collect your name and email address for the purpose of improving your customer experience and answering your query.

Web Chat

When you contact us using the Live Web Chat facility on our website, your IP address and browser user agent string are visible to us to help spam detection.  We may ask you for your name and email address, to improve your customer experience, and if you have requested further contact from us.

Blog subscribers

When you sign up as a subscriber to our blog, we collect your email address for the purpose of emailing you our latest blog posts and occasional newsletters.  You may unsubscribe at any time, either by clicking the unsubscribe link in the email you receive, or by contacting us requesting for you to be removed from our list of subscribers.

Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics and TawkTo web chat. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Google Analytics is a simple, easy-to-use tool that helps website owners measure how users interact with website content. As a user navigates between web pages, Google Analytics provides website owners information about the page a user has seen, for example the URL of the page. Google Analytics use HTTP Cookies to “remember” what a user has done on previous pages / interactions with the website.  It does that by using the following cookies:

  • _ga (used to distinguish users and has an expiration time of 2 years)
  • _gat (used to throttle request rate and has an expiration time of 1 minute)
  • _gid (used to distinguish users and has an expiration time of 24 hours)

TawkTo is used by our website to run the online web chat facility.  TawkTo place use a cookie to record the previous registration time stamp, when a visitor is using the online chat on our website:

  • TawkConnectionTime – it is a session cookie; i.e. it expires when you close our website

Embedded content from other websites

Articles on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Google Analytics is a simple, easy-to-use tool that helps website owners measure how users interact with website content.  We use Google’s Analytics package to track visitor information on our website, their privacy policy can be found here.

We use Tawk.to to manage our live web chat facility which tracks visitor information.  Their privacy policy can be found here.

Who we share your data with

Any data held by us is for use within AJSSL and we do not share your data with any third parties.  However, we may share your personal information where we are under a legal obligation to do so.

How long we retain your data

We will retain your data for as long as necessary for the purpose/s it was collected for. This will vary depending on the type of information, legal requirements or other justifications permitted by Data Protection Law. AJSSL records classifications of data and their retention policies at Annex B to our Data Protection and Privacy Policy.

What rights you have over your data

You can request by email that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments against our blog posts, when enabled, may be checked through an automated spam detection service.

Data Controller

If you have any concerns about your privacy in relation to our website, please address them to our Data Controller, Helen Stevens via the contact us page.

Additional information

Remote imagery

AJSSL uses the collection of images (still and video) to support customers requiring aerial surveys or aerial photography of structures, land and property. This imagery is obtained by Remotely Piloted Aircraft Systems (RPAS) as it is generally quicker than collection of similar information and data from the ground. A summary of our Drone CCTV policy and procedures is here.

How we protect your data

AJSSL take responsibility for the impact on privacy of third parties when providing customer support using RPAS and has registered with the ICO and has undertaken a Privacy Impact Assessment for this service. The PIA was carried out using the guidance from the Information Commissioners Office (ICO) – Data Protection Act 1998 (DPA) – Conducting privacy impact assessments code of practice – Dated 20140225 at Version: 1.0. Each assignments also has a privacy element to the planning of a flight.

A copy of the PIA or other related policy information is available on request.

Any personal data in the form of contact information is stored on our own secure servers, access to which is restricted.

AJSSL staff have training on GDPR.

What data breach procedures we have in place

AJSSL have an internal breach  notification procedure and will report any breaches to the ICO.  Any breaches will be reported here, along with privacy complaints.

Industry regulatory disclosure requirements

AJSSL are registered with the Information Commissioners Office.